Get help with setup, troubleshooting, and optimization. Our team is here to support your success.
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Fastest way to get help. Our support team is available directly through the bot.
For detailed inquiries, partnerships, or custom volume solutions.
Quick fixes for frequently encountered problems
Check that your token contract address is valid and has a liquidity pool on PancakeSwap.
Learn moreEnsure your configured gas limits aren't too low and the token doesn't have transfer restrictions.
Learn moreDexScreener may take 5-15 minutes to update. Volume is tracked in USD value, not transaction count.
Learn moreCheck if price moved outside your configured band or if gas prices spiked above your limit.
Learn moreSelf-service resources to help you get the most out of BNB Volume Bot
Step-by-step guide to set up your first campaign
Detailed explanation of all bot features and settings
Copy-paste settings for common use cases
Optimize your token's visibility on DEX trackers
V2 & V3 specific tips and best practices
Learn about our non-custodial design and safety controls
Telegram support typically responds within 2 hours during business hours. For urgent issues affecting active campaigns, we prioritize faster responses. Contact form inquiries are answered within 24-48 hours.
Yes! Our Professional and higher tier plans include dedicated onboarding support. All users have access to our documentation and can reach out via Telegram for setup help.
Contact our support team with your campaign details and we'll help diagnose the issue. Common causes include gas settings, price band configurations, or token contract restrictions. Our telemetry data helps pinpoint problems quickly.
We work with you to resolve any issues before discussing refunds. Most problems can be fixed with configuration adjustments. If your token has restrictions that prevent the bot from functioning (honeypot contracts, transfer fees, etc.), we'll do our best to identify this early in setup.